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October, 2010

In This Issue
Six Barriers to
Effective Listening


Social Media:
Tag - You're It!


We Want to Hear
from You!



Quick Links

Fun Finds

- Check out these photos of the exterior of Kansas City Public Library's Central Library

- Ever wonder what might have happened to your discarded books?

- Weeding often requires a sense of humor


Get to Know
Kit Keller

Here are 20 things you might not know about one of LE@D's newest subject matter experts:

Read our interview


Student Comments

"I would like to thank you once again for the wonderful opportunity to participate in the online classes for leadership and influence earlier this year."

Read more


We're Exhibiting!

We're exhibiting at ALA Midwinter in San Diego, Jan. 7-11, 2011. Stop by Booth 1801 and take some great training ideas and prizes back to your library!



It's October! Be sure to take some time, go outside, and watch the trees transform themselves over the next few weeks. Enjoy the bright colors of the leaves as the changing of the seasons provides some of nature's most impressive scenery And while you're being dazzled by the brilliant colors, remember, change isn't always bad or terrifying. Change can be beautiful!

But change can also be intimidating, leaving us feeling isolated, out of touch, and confused. This month we look at communication can help us manage the changes in our life to our benefit. Pat Wagner discusses the growth of social networks as a means of staying in touch, and we look at Cheryl Bryan's new LSSC class for tips on better communication.

Enjoy!

Six Barriers to Effective Listening
from Cheryl Bryan's Communication and Teamwork

Listening effectively is a foundation of communication, whether it's your boss, your colleagues, your customers, or the people you live with. But some studies show we remember only 25-50% of what we hear.

Quality customer service, including the ability to anticipate, respond to, and maintain an awareness of users' needs, depends on careful listening. Here are six commonly identified factors that may keep us from listening as closely as we need.

Read more...

Social Media: Tag - You're It!
by Pat Wagner

Networking once was seen as a new social phenomenon, driven by millions of people who were changing their lives.

Now, we do it online. My five favorite sites are LinkedIn, Twitter, Facebook, LibraryThing, and Ancestory; all are useful professional tools for people who work for libraries.

Read more...

We Want to Hear from You!
Connect with us and share your success stories

Do you use Facebook, LinkedIn, Flickr, or Twitter? These are just some of the new and improved ways you can now connect and interact with LE@D. We would love to hear from you and to learn more about the training opportunities in your area.

As part of an upcoming project, we’re looking for stories regarding social networking outreach efforts.

Read more...

Courses of the Month
LSSC

LSSC Communication and Teamwork:
Begins October 20. Register Today!

Website

Creating & Maintaining an Engaging School Library Website:
Available Now

Communication

Improving Your Communication Skills:
Available Now

As always, LE@D is committed to helping you meet your training needs. If you have any questions or would like to discuss our courses with us, call us at 940 565-2502 or email us at lead@unt.edu today.

We look forward to hearing from you!

Sincerely,

Kevin Haney
Lifelong Education @ Desktop

© 2010 Lifelong Education @ Desktop ~ University of North Texas
1155 Union Circle, #310560 ~ Denton, Texas 76203-5017 ~ 940.565.2502 ~ lead@unt.edu

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