Untitled Document
Providing Excellent Customer Service in a Multi-Cultural Environment

Group: Library Courses | Instructor: Self-paced | Schedule: Open


Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you.

This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers.

You will be introduced to the basics of how diversity and culture impact your understanding of and response to your multicultural customers.

Untitled Document
Staff completing this course will be able to:
  • Understand the perspectives that people from different cultures bring to the library experience and to customer service.
  • Understand how cultural differences impact customer service.
  • Apply a number of basic strategies and communication skills to work effectively with multicultural customers.
University of North Texas
© 2010 Lifelong Education @ Desktop ~ University of North Texas ~ 1155 Union Circle, #310560 ~ Denton, Texas 76203-5017 ~ 940.565.2502
Find LE@D on: Facebook LinkedIn flickr twitter