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After completing this course, you will be able to:
- Assess both the benefits and the costs of change in your job, department, branch, library, institution, and community
- Understand how change impacts people in your library differently and have more empathy for their points of view
- Identify what mistakes are likely and how to lower their impact on you and your staff
- Feel more calm and confident, even when the world is unraveling
- Be more influential during times of change
- Better make change work for you, rather than feeling overwhelmed.